FAQs

Frequently Asked Questions


Where is New Step Podiatry located?

New Step Podiatry opened in November 2017 at the Florey shops. The podiatry specific fit out is ready to treat the Belconnen and wider Canberra community.

The Florey shops offers ample free parking. New Step Podiatry is located at unit 1 (ground floor) of Racom House, 37 Kesteven Street. This is the double storey building right next to Domino’s Pizza at the Florey shops.

Is a referral required?

Private
No referral is required if you are attending a podiatrist as a private paying client.

DVA
Department of Veterans’ Affairs (DVA) clients will need a referral from their General Practitioner. Please bring your gold card or white card to the podiatry consultations.

Medicare
Clients attending with a ‘Referral Form for Individual Allied Health Services under Medicare for patients with a chronic medical condition and complex care needs’ requiring podiatry services will be eligible for a Medicare rebate. Electronic claiming is available for Medicare clients.

Compensation claims
Motor accidents and Workers Compensation claims will need a referral from their General Practitioner. Additional details required include the name of the insurer, contact details of the claims officer, claim number and date of injury. When booking the initial podiatry consultation please mention that the patient will covered under insurance.

Do you accept NDIS participants?

Yes, New Step Podiatry consults participants of the National Disability Insurance Scheme (NDIS) provided their package is self managed or by a support coordinator. When booking the initial podiatry consultation please mention that the patient is a NDIS participant so we can discuss what information you will need to bring.

What are the payment options?

Payment must be made on the same day as the consultation. Payment is accepted via credit card (Mastercard and Visa), EFTPOS or cash. There are HICAPS facilities for those with podiatry extras cover under their private health insurance.
Electronic claiming is available for Medicare clients.

There are no out of pocket expenses for podiatry consultations and orthoses for holders of a DVA Gold Card or a DVA White Card given the specific condition relates to podiatry.

If your podiatry services are managed by a third party operator (case manager, NDIA) please mention this when booking an initial podiatry consultation. New Step Podiatry is affiliated with multiple agencies and case managers.

What do I bring to the appointment?

Bring along the applicable items

-DVA, Medicare and compensation claim clients will need a referral from your GP

-Specialist reports on your condition or previous surgeries

-X-ray, ultrasound, MRI, CT scan results and images relevant to the injury

-The shoes that you wear the most often

-Runners/joggers that demonstrate your usual wear pattern

-Current and previous orthotics

-Loose fitting pants or shorts

Where can I find New Step Podiatry’s Privacy Policy, Terms & Conditions & the website’s Medical Disclaimer?

Click on the links below to view the applicable.

Privacy Policy

Terms & Conditions

Medical Disclaimer

COVID 19: Does New Step Podiatry have a COVID-19 safety plan?

Yes. It is a lengthy document that details our procedures related to the wellness of staff and patients, hygiene and cleaning, physical distancing and record keeping.
The Safety plan undergoes regular reviews and updates with the changing ACT and Federal Government guidelines and restrictions. If you would like a copy our Safety plan prior to your next appointment, email us at admin@newsteppodiatry.com.au to request our most recent format.

COVID 19: am I required to wear a mask when attending New Step Podiatry?

No, not at this stage but you are welcome to wear a mask. Your Podiatrist, Cecilia, will continue to wear a mask. If the ACT Health directive changes to require you to wear a mask to medical appointments, the friendly reminder message sent the day before will state “please wear a mask, if possible”.

COVID 19: What is the maximum capacity of the Florey premises?

A: According to the 4m2 rule, the Florey premises can have 30 people on site.
Given the space is divided, the waiting room area has a capacity for 4 people including staff. We may ask you to wait outside or wait in a separate waiting area if maximum capacity is reached.
Please continue to arrive on time for your appointment (not early or late) to reduce the
The consultation room allows for 3 people including staff, however, if clients are members of the same household, we will allow for 4. This is relevant when a child is being treated and needs to attend with a parent and sibling.